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When you’re trying to keep occupancy high, the most expensive phrase in multifamily isn’t “new countertops”—it’s “unit not ready yet.”  Kitchens and bathrooms drive the first impression, but full replacements can snowball into bigger scopes, longer lead times, and more coordination than the unit really needs. That’s why resurfacing has become the go-to move for busy portfolios: it’s a high-visual-impact refresh  that protects your schedule and your budget—especially when you’

January is when turn teams feel the pressure: budgets reset, pipelines fill, and everyone wants more lease-ready units—faster. The problem isn’t usually effort. It’s missed details : a loose handle, a paint edge, a tub drain that “almost” seals. Small issues become callbacks , and callbacks turn into lost days, frustrated leasing teams, and move-in complaints. Here’s the truth:  most callbacks aren’t “bad work.” They’re unverified work . When quality isn’t checked at the righ

Lease-ups don’t wait for your org chart to catch up. One week the turn board is calm—then notices stack up, vendors get booked, and your in-house team is suddenly juggling five priorities at once. That’s when the staffing question stops being theoretical and becomes operational: how do you add capacity fast without sacrificing quality or locking in costs you can’t carry later? If you’ve ever had a week where three turns hit at once, a tech calls out, and a vendor no-shows, yo

Make communication your operational edge.  December brings PTO, budget wrap-ups, and last-minute units—precisely when communication must be effortless. With 360, Property Managers can reach our Customer Service team by phone, email, portal chat, website chat, SMS, WhatsApp, Apple Message or Facebook Messenger —and it all lands in one conversation thread  with clear ownership and visible response timers. Prefer texting? Prefer email? Use the channel that’s most familiar and co