Question 1

How can I contact Sales?

Accepted Answer

To start the process, please e-mail Sales sales@apartmentrenovations.com . We will call you to learn more about your most pressing needs and pain points and schedule an on-site visit for one of our account managers to discuss pricing and answer any questions you may have.

Question 2

What happens after the On-site meeting?

Accepted Answer

After the on-site meeting we will prepare and present to you a customized solution with our pricing information for your property. We will need a sample of your COI and details about your property so that we can initiate the onboarding process.

Question 3

What happens during the Onboarding process?

Accepted Answer

We introduce you to the greater 360 team including Customer Service and Accounting. Your Account Representative will continue to be your point of contact for any issues or quoting special projects. We will also train you and your staff on using our Customer Portal. To learn more about our Customer Portal click here.

Question 4

What is the 360 Customer Portal?

Accepted Answer

The 360 Customer Portal is absolutely the best way to request work, check status of all work using our proprietary Digital Make Ready Board, approve quotes, view invoices, and much more! To learn more about it, click here.

Question 5

How do I log in to the Customer Portal?

Accepted Answer

Once we’ve completed the onboarding process, our Customer Service team will create your login credentials. If you need to reset your password, please contact Customer Service for assistance.

Question 6

How do I learn more about using the Customer Portal?

Accepted Answer

We have a handy manual ready to share and can also schedule a one-on-one video call with you. Please contact Customer Service for assistance.

Question 7

How much do you charge for Paint?

Accepted Answer

We price paint by square foot for Touch-Ups, Full Paints, and Color Changes. All labor, equipment, and ancillary products required for a quality and professional job are included. We charge extra for Sheetrock repairs, ceilings, stress cracks, TBTs, Primer, and occupied units. Paint is usually provided by Property, but can be priced in the per square foot price if needed.

Question 8

What’s included in the Resurfacing Price?

Accepted Answer

Labor, equipment, and ancillary products required for a quality and professional job with a one year warranty.

Question 9

How much do you charge for a Mechanical Make Ready?

Accepted Answer

We price Mechanical Make Readys based on the number of Bed & Baths of the apartment unit. All labor, equipment, and professional inspection using a check-list with 200+ items are included in the price. As part of inspection/corrective action we fully inspect the kitchen, stove, refrigerator, dishwasher, range hood, bathrooms, plumbing, electrical, utility closet, water heater, and HVAC. Typically our standard price covers 99% of your needs. Extras include trashouts, major repairs/renovations, replacement of all light fixtures or appliances, etc.

Question 10

How much do you charge for Housekeeping?

Accepted Answer

We price Cleaning based on the number of Bed & Baths of the apartment unit. All labor, equipment, and cleaning products required for a quality and professional job are included in our price. Our standard Cleaning covers 90% of situations. We charge extra for trash outs, extra dirty units, and applying floor wax/shine.

Question 11

How much do you charge for Carpet Restorations?

Accepted Answer

We price Carpet Cleaning based on the number of Bed & Baths of the apartment unit. We can provide an all-inclusive fixed rate or a piece-meal variable cost. Our fixed price per unit includes most extras including pre-treatment, deodorizing, high-traffic areas buffing, stretches, and stain removals (except red stains). Our A-la-carte pricing breaks out all the line items of services performed on a job. We charge extra for Pet Treatments, Red Stains, Repairs (seams, patches, z-bars), applying dyes, water extractions, pad relays, and equipment rental: blowers, dehumidifiers, ozone equipment, etc.

Question 12

How do you price full Apartment Renovations?

Accepted Answer

We perform an onsite visit at your property to understand the full scope of the renovation. We estimate both labor and materials costs and provide a detailed bid with different options if applicable. We have the capabilities to undertake these projects leveraging our experienced staff in this space.

Question 13

What do I need to work for 360?

Accepted Answer

If you are a dedicated, customer oriented, and quality-minded individual, we would love to speak with you. Please feel free to email Human Resources hr@360apartmentrenovations.com to learn more about career opportunities with 360. You can also check our Careers page by clicking here.

FAQs