Question 1

How can I contact Sales?

Accepted Answer

To start the process, please submit your information by filling out the contact us form . We will call you to learn more about your most pressing needs and pain points and schedule an on-site visit for one of our account managers to discuss pricing and answer any questions you may have.

Question 2

What happens after the On-site meeting?

Accepted Answer

After the on-site meeting we will prepare and present to you a customized solution with our pricing information for your property. We will need a sample of your COI and details about your property so that we can initiate the onboarding process.

Question 3

What happens during the Onboarding process?

Accepted Answer

We introduce you to the greater 360 team including Customer Service and Accounting. Your Account Representative will continue to be your point of contact for any issues or quoting special projects. We will also train you and your staff on using our Customer Portal. To learn more about our Customer Portal click here. (https://www.360apartmentrenovations.com/why-choose-us)

Question 4

What is the 360 Customer Portal?

Accepted Answer

The 360 Customer Portal is absolutely the best way to request work, check status of all work using our proprietary Digital Make Ready Board, approve quotes, view invoices, and much more! To learn more about it, click here.

Question 5

How do I log in to the Customer Portal?

Accepted Answer

Once we’ve completed the onboarding process, our Customer Service team will create your login credentials. If you need to reset your password, please contact Customer Service for assistance.

Question 6

How do I learn more about using the Customer Portal?

Accepted Answer

We have a handy manual ready to share and can also schedule a one-on-one video call with you. Please contact Customer Service for assistance.

FAQs