Inside the First 30 Days: How Our Onboarding Process Eliminates Chaos

Getting started with a new vendor shouldn’t feel like guesswork. At 360 Apartment Renovations, we’ve engineered a seamless, step-by-step onboarding process that gets your team fully operational—fast. Whether you’re managing 50 units or 1,500, you’ll be set up to track, request, and manage all renovation and turn services with complete visibility from day one.

Here’s exactly what happens when you come onboard:

Week 1: Welcome Call + Account Setup

We kick things off with a quick onboarding call. You’ll receive:

• A dedicated Account Manager for strategic guidance

• A named Customer Service Rep for day-to-day support

• A secure username and password to access our all-in-one Customer Portal

In this meeting, we walk you through every tool and workflow you’ll use—whether you’re overseeing one property or several.

Week 2: Portal Training + First Request

Inside your 360 Portal, you can:

• Submit service requests in seconds (Painting, Make Ready, Housekeeping, etc.)

• Schedule jobs and set preferred start/end dates

• Upload photos or notes for scope clarity

• Track work orders in real time

• View before-and-after photos for full transparency

• Download KPIs and dashboards per unit or property

Once your team is comfortable, we schedule a trial job on a vacant unit to walk through the full process—request to invoice.

Week 3: Multichannel Support, Your Way

Questions during a job? Special request? No need to wait on hold.

Thanks to our Omnichannel Communication Platform, you can reach us through:

• SMS

• WhatsApp

• Apple Messages

• Facebook Messenger

• Or directly through the Portal inbox

Your Customer Service Rep is always looped in—so every request is tracked, responded to, and followed up.

Week 4: Customization + Preferred Contractors

During the final onboarding phase, we tailor the system to your preferences:

• You can choose your preferred technicians or crews for each property—building trust and consistency over time.

• We fine-tune reporting tools to align with your operational goals.

• Your Account Manager conducts a 30-day review to ensure everything’s working as it should.

By the end of the month, you’re not just set up—you’re fully integrated into a system that runs on speed, visibility, and partnership.

Bonus: No More Vendor Chasing

The result? No more wondering when a crew will arrive. No more unclear scopes. No more managing contractors through sticky notes and texts. Just a streamlined, accountable renovation partner that treats your schedule like our own.

If you’re onboarding a new property—or tired of chasing status updates—it’s time to see how stress-free service can be.

→ Let’s get your first unit scheduled today.