You can't improve what you don't measure!
At 360, Performance Management is a way of life. We are obsessed with efficiency and performance and leverage our processes, technology, and reporting to stay on top of things.
They say... 'You can't improve what you don't measure!' We believe in this too. We measure the number of quality incidents by team member and service category and examine the root causes hawkishly.
As a team, we work very hard to minimize repeat occurrences and take precautions as necessary. The result is the highest quality standard in the industry with an over 97% success rate. In some of our services like Housekeeping, we have a callback only once every 250 Service Appointments!