2019 Customer Feedback Report
We are delighted to share with you the rave feedback from our clients in 2019!
The Results are in!
We reached out to Property Managers, Maintenance Managers, and Regional Managers across our entire customer base and are happy to share with you what we've heard...
We are 100% reference-able: All of our clients would recommend us to other properties!
We scored an impressive 9.1 out of 10 on customer service, one-stop-shop convenience, overall satisfaction and reference-ability
We scored an 8.8 on our customer's overall satisfaction with our Scheduling, Billing, Supervision, and Management team
We scored an average of 8.3 on our customer's satisfaction with the services that we offer: Painting, Resurfacing, Make Ready, Carpet Cleaning, and Housekeeping
These are all very impressive numbers but we are continuously looking for ways to improve. As we look at 2020 we will be making an exciting announcement and will be executing on your feedback to further enhance the trust and confidence you have placed in us.
Thanks very much to all of you for sharing your feedback with us. We will be making charitable contributions to the charities of your choice including Feeding America and St. Jude's Children's Research Hospital.
We look forward to even a better 2020 and beyond. Thanks very much!